Return & Refund Policy

Cancellation Policy

1. If you wish to cancel your order, please do so before it is shipped.
2. Once the order has been shipped, it cannot be cancelled through our website.
3. For cancellation assistance, please contact our customer support team before dispatch.

Return Policy

1. Returns and exchanges are applicable only for selected products. Detailed return eligibility and conditions are mentioned on the respective product pages. Unless otherwise stated, the standard return window is 3 days from the date of delivery.
2. The return policy for any product is subject to change without prior notice.
3. If pickup service is not available at your location, you may be required to self-ship the product to our designated return address.
4. Return or exchange charges may apply on a case-by-case basis.
5. Products returned must pass our quality inspection before a refund, replacement, or exchange is approved.

Important Note for Wrong, Damaged, or Missing Products

To ensure a smooth verification process, a clear unboxing video is mandatory for all claims related to:

• Wrong product received
• Damaged product received
• Missing items in the package
• Defective product received

Unboxing Video Requirements

1. The video must be recorded from the moment the sealed package is received until it is fully opened.
2. The recording must be continuous and without any cuts, pauses, edits, or interruptions.
3. The shipping label, outer packaging, and product must be clearly visible throughout the video.
4. Any damage, defect, or discrepancy should be clearly shown in the recording.
5. Claims submitted without a clear and complete unboxing video may not be eligible for return, replacement, refund, or investigation.

Conditions for Return & Exchange

• Items must be unused, unwashed, and in their original condition for hygiene and quality reasons.
• Products must be returned with all original tags, labels, accessories, and packaging intact.
• Items without original tags or packaging may not be accepted.
• Customized, personalized, or made-to-order products cannot be returned or exchanged.
• Return or exchange requests raised after the eligible return period will not be accepted.
• Products showing signs of use, damage caused by the customer, or improper handling may not qualify for return or exchange.

Refund Process

1. Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
2. Approved refunds will be processed to the original payment method within the applicable processing period.
3. Shipping charges, COD charges, or convenience fees (if any) may be non-refundable unless the return is due to our error.
4. Refund timelines may vary depending on your bank, payment provider, or financial institution.

Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team with your order details for faster assistance.